Delivery Policy and Shipping Policy

All products sold on this website are digital downloads or booked services.

No physical products are shipped.

Digital products Guides, audio resources and downloads are delivered instantly after purchase via email or download link.

Bookings Dog playground sessions, training sessions and courses are booked online.

Confirmation and access details are sent immediately after booking.

Delivery time Digital products: instant access after purchase.

Bookings: confirmation sent immediately.

Delivery cost: There are no delivery costs as no physical items are shipped.

Contact If you have any issues accessing your purchase:

please contact:leah@callanderk9.com

Terms & Conditions

Last Updated: March 2026

By booking a session or purchasing a digital product from Callander K9 or Serenipaws Scotland, you agree to the following:

Dog Behaviour & Responsibility:

You are responsible for your dog at all times. While our fields are secure, you must supervise your dog and ensure they are handled safely.

Liability:

Callander K9 and Serenipaws Scotland are not liable for any injury, loss, or damage to persons, dogs, or property while using our facilities or following our digital training advice.

Force-Free Commitment:

We are a positive-reinforcement business. The use of prong collars, choke chains, or electronic shock collars is strictly prohibited on our premises.

Professional Advice:

Our digital products and ebooks (including ADHD/RSD materials) are for educational purposes.

They are not a substitute for professional veterinary or psychological medical advice.

Lifetime Access:

"Lifetime Access" refers to the lifespan of the product. If we ever retire a product, we will provide at least 30 days' notice so you can download the materials.

At Callander K9, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains how we collect, use, store, and protect your information.

1. Information We Collect

Personal details (name, email, phone number, address)
Booking and service details
Dog information (name, age, breed, health status, etc.)
Photos and videos (only with your explicit consent)
Payment information (processed securely via third-party providers like Stripe/PayPal; we do not store your card details)
Any other information you provide via forms or communication

2. How We Collect Information

When you fill out booking, contact, or enquiry forms
When you communicate with us by email, phone, or in person
When you use our website (including cookies and analytics)

3. Why We Collect Your Data

To process bookings and provide services
To communicate with you about your bookings or enquiries
For marketing and promotional purposes (only if you opt-in)
To improve our services and website functionality
To comply with legal and insurance obligations

4. How We Use and Store Your Data

Your data is stored securely and only accessed by authorized staff.
Data Retention: We keep your data for as long as you are an active client, and for up to 7 years thereafter to comply with UK tax and insurance requirements.
We do not sell or share your data with third parties, except as required to provide our services (e.g., payment processors) or by law.

5. Photos and Videos We may take photos or videos during sessions for promotional purposes, but only with your explicit consent given on our forms.

6. Your Rights Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You can withdraw consent for marketing or photo/video use at any time. To exercise your rights, contact us at leah@callanderk9.com.

7. Data Protection We take appropriate technical measures (including SSL encryption) to protect your data from unauthorized access, loss, or misuse.

8. Cookies Our website uses cookies for analytics and functionality. You can manage your preferences in your browser settings.

9. Contact Us & Complaints If you have any questions, please contact: Callander K9 Email: leah@callanderk9.comPhone: 07913656650 Address: [Insert your physical business address here—Google requires this!]

If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Company Details:

Callander K9

Field 5 Mollands Road

Callander

FK17 8JJ

Contacts:

Leah Rendall

Email - leah@callanderk9.com

Call - +447913656650