Effective Date: 10/08/2005

At Callander K9, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains how we collect, use, store, and protect your information.

1. Information We Collect

Personal details (name, email, phone number, address)
Booking and service details
Dog information (name, age, breed, health status, etc.)
Photos and videos (with your consent)
Payment information (processed securely via third-party providers)
Any other information you provide via forms or communication

2. How We Collect Information

When you fill out booking, contact, or enquiry forms
When you communicate with us by email, phone, or in person
When you use our website (including cookies and analytics)

3. Why We Collect Your Data

To process bookings and provide services
To communicate with you about your bookings or enquiries
For marketing and promotional purposes (with your consent)
To improve our services and website
To comply with legal obligations

4. How We Use and Store Your Data

Your data is stored securely and only accessed by authorized staff
We do not sell or share your data with third parties, except as required to provide our services (e.g., payment processors) or by law

5. Photos and Videos

We may take photos or videos during sessions for promotional purposes, but only with your explicit consent given on our forms

6. Your Rights

You have the right to access, correct, or request deletion of your personal data
You can withdraw consent for marketing or photo/video use at any time
To exercise your rights, contact us at [your email address]

7. Data Protection

We take appropriate measures to protect your data from unauthorized access, loss, or misuse

8. Cookies

Our website may use cookies for analytics and functionality. You can manage your cookie preferences in your browser settings.

9. Contact Us If you have any questions about this policy or your data, please contact: Callander K9
Email: leah@callanderk9
Phone:07913656650

Privacy Policy