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At a Glance: Our Key Policies

Refund & Cancellation Policy

  • Digital Products: All eBooks, training bundles, and digital files are non-refundable once accessed. If you have any technical issues, please email leah@callanderk9.com.

  • Playground & Training: We require 24 hours’ notice for rescheduling or refunds. Cancellations under 24 hours and "no-shows" are non-refundable.

  • Weather: We stay open in most weather. If we must close for safety, you will be offered a full reschedule or credit.

  • Subscriptions: Membership sessions must be used within the active period and do not roll over.

Return & Refund Policy – Digital Products (Callander K9 / Serenipaws Scotland)

Last updated: 10/08/2005 (Updated March 2026)

Thank you for shopping with Callander K9 and Serenipaws Scotland. Please read this policy carefully before purchasing.

💻 Digital Products & Lifetime Access

All items sold through our websites (including eBooks, guides, courses, videos, bundles, and lifetime access plans) are digital products.

  • No Returns or Exchanges: Due to the instant-access nature of digital content, we do not offer returns, refunds, or exchanges once a purchase is completed and the content is accessed.

  • Incorrect Purchases: Please review product descriptions and system requirements (e.g., PDF readers) carefully before purchasing.

📩 Technical Support & Access Issues

If you experience any issues accessing your files (broken links, download errors, or corrupted files), we are here to help.

  • Contact: leah@callanderk9.com

  • Resolution: We will ensure you receive functional access to your purchased materials within 48 hours of your report.

⚠️ Chargebacks & Disputes

Unauthorised chargebacks for digital products are not permitted. As these products are "delivered" instantly, we keep logs of download access which will be submitted as proof of delivery in the event of a dispute.

💬 Statutory Rights

This policy does not affect your statutory rights under UK Consumer Law regarding digital content that is proved to be faulty or not as described.

Terms & Conditions

Last Updated: March 2026

By booking a session or purchasing a digital product from Callander K9 or Serenipaws Scotland, you agree to the following:

Dog Behaviour & Responsibility:

You are responsible for your dog at all times. While our fields are secure, you must supervise your dog and ensure they are handled safely.

Liability:

Callander K9 and Serenipaws Scotland are not liable for any injury, loss, or damage to persons, dogs, or property while using our facilities or following our digital training advice.

Force-Free Commitment:

We are a positive-reinforcement business. The use of prong collars, choke chains, or electronic shock collars is strictly prohibited on our premises.

Professional Advice:

Our digital products and ebooks (including ADHD/RSD materials) are for educational purposes.

They are not a substitute for professional veterinary or psychological medical advice.

Lifetime Access:

"Lifetime Access" refers to the lifespan of the product. If we ever retire a product, we will provide at least 30 days' notice so you can download the materials.

Privacy Policy for Callander K9

Effective Date: 10/08/2005 (Updated: March 2026)

At Callander K9, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains how we collect, use, store, and protect your information.

1. Information We Collect

  • Personal details (name, email, phone number, address)

  • Booking and service details

  • Dog information (name, age, breed, health status, etc.)

  • Photos and videos (only with your explicit consent)

  • Payment information (processed securely via third-party providers like Stripe/PayPal; we do not store your card details)

  • Any other information you provide via forms or communication

2. How We Collect Information

  • When you fill out booking, contact, or enquiry forms

  • When you communicate with us by email, phone, or in person

  • When you use our website (including cookies and analytics)

3. Why We Collect Your Data

  • To process bookings and provide services

  • To communicate with you about your bookings or enquiries

  • For marketing and promotional purposes (only if you opt-in)

  • To improve our services and website functionality

  • To comply with legal and insurance obligations

4. How We Use and Store Your Data

  • Your data is stored securely and only accessed by authorized staff.

  • Data Retention: We keep your data for as long as you are an active client, and for up to 7 years thereafter to comply with UK tax and insurance requirements.

  • We do not sell or share your data with third parties, except as required to provide our services (e.g., payment processors) or by law.

5. Photos and Videos We may take photos or videos during sessions for promotional purposes, but only with your explicit consent given on our forms.

6. Your Rights Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You can withdraw consent for marketing or photo/video use at any time. To exercise your rights, contact us at leah@callanderk9.com.

7. Data Protection We take appropriate technical measures (including SSL encryption) to protect your data from unauthorized access, loss, or misuse.

8. Cookies Our website uses cookies for analytics and functionality. You can manage your preferences in your browser settings.

9. Contact Us & Complaints If you have any questions, please contact: Callander K9 Email: leah@callanderk9.comPhone: 07913656650 Address: [Insert your physical business address here—Google requires this!]

If you are unhappy with how we use your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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Company Details:

Callander K9

Field 5 Mollands Road 

Callander 

FK17 8JJ

Contacts:

Leah Rendall

Email - leah@callanderk9.com

Call - +447913656650

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