Our Key Policies

Refund & Cancellation Policy

Digital Products: All eBooks, training bundles, and digital files are non-refundable once accessed. If you have any technical issues, please email leah@callanderk9.com.
Playground & Training: We require 24 hours’ notice for rescheduling or refunds. Cancellations under 24 hours and "no-shows" are non-refundable.
Weather: We stay open in most weather. If we must close for safety, you will be offered a full reschedule or credit.
Subscriptions: Membership sessions must be used within the active period and do not roll over.

Return & Refund Policy – Digital Products (Callander K9 )

Last updated: 10/08/2005 (Updated March 2026)

Thank you for shopping with Callander K9 and Serenipaws Scotland. Please read this policy carefully before purchasing.

💻 Digital Products & Lifetime Access

All items sold through our websites (including eBooks, guides, courses, videos, bundles, and lifetime access plans) are digital products.

No Returns or Exchanges: Due to the instant-access nature of digital content, we do not offer returns, refunds, or exchanges once a purchase is completed and the content is accessed.
Incorrect Purchases: Please review product descriptions and system requirements (e.g., PDF readers) carefully before purchasing.

📩 Technical Support & Access Issues

If you experience any issues accessing your files (broken links, download errors, or corrupted files), we are here to help.

Contact: leah@callanderk9.com
Resolution:We will ensure you receive functional access to your purchased materials within 48 hours of your report.

⚠️ Chargebacks & Disputes

Unauthorised chargebacks for digital products are not permitted. As these products are "delivered" instantly, we keep logs of download access which will be submitted as proof of delivery in the event of a dispute.

💬 Statutory Rights

This policy does not affect your statutory rights under UK Consumer Law regarding digital content that is proved to be faulty or not as described.